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This incident happened due to dishonesty of the SenQ company, SenQ is an electronic company from west malaysia, and they teach their staff to give wrong information to customer(Definitely Unprofessional) so that they could get their product sold. And that including, fake info about the product (specially warranty), bad/incorrect speak about other company (that's why the man so mad :p ), higher price than any other retailer (in fact). Please think twice before u buy.